Arizona State Veterinary Medical Examining Board

Complaint FAQ

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If I file a complaint, can I get my money back from the veterinarian? Or can I file a complaint because I think my veterinarian charges too much or keeps billing me for fees I owe?

Answer

The Veterinary Board does not have jurisdiction over the amount of fees charged or fee disputes. However, per a new State of Arizona law that became effective December 31, 2017, if requested by the complainant on the Board's Complaint Form at the time it is submitted, the Board may order the licensee to reimburse the fees paid by the pet owner or on their behalf.

Can I file a complaint if my veterinarian will not treat my pet until I pay him? I had a disagreement with my veterinarian and now he/she will not see my pets. Is this ethical?

Answer

According to the Veterinary Practice Act, A.A.C. R3-11-501 (7), a veterinarian is free to choose whom he or she will serve. The Board has no jurisdiction over business practices.

Is my complaint valid?

Answer

Board staff cannot offer advice, legal or otherwise, regarding the validity of a complaint. Any person may file a complaint if he/she believes there have been issues regarding medical care, ethics or professional conduct of licensees.

If I file a complaint is anything done about it?

Answer

Every complaint goes through the same process. The process is outlined in “What to Expect After a Complaint is Filed” hand-out which can be found in the FORMS section of this website. If violations of the Veterinary Practice Act are found, sanctions may be taken against the licensee or certificate holder.

How do I know the Arizona State Veterinary Medical Examining Board is not just protecting the veterinarians?

Answer

The mission of the Veterinary Board is to protect the interest of the general public and the welfare of their pets. Every complaint is investigated as outlined in “What to Expect After a Complaint is Filed".

I want to file a complaint but I want to remain anonymous. How is that handled?

Answer

Anonymous complaints are accepted regarding unlicensed persons practicing veterinary medicine and allegations of substance abuse by a licensee or certificate holder. Although other types of anonymous complaints can be accepted, we cannot guarantee anonymity. It is also important to realize that the case may be dismissed due to insufficient evidence. Adequate documentation and substantiation of allegations is essential in order to ensure a thorough investigation of the case.

Can you tell me if a veterinarian has had any complaints in the past?

Answer

Yes, if a complaint resulted in a disciplinary action, this information can be found on the Licensee Directory here on our website. Simply type in the veterinarian's name and select that person. If any disciplinary action has been taken against that person's license, information regarding that complaint case will show. If the action is over 5 years old, the law does not allow us to display copies of the related Board Order; therefore, please phone Board staff for that information. A staff member can assist you with that or other dismissed complaint information.

My pet requires a specialist. Can you refer me to one?

Answer

No, sorry. The Board office cannot provide referrals. You may want to search online or contact the Arizona Veterinary Medical Association (602-242-7936), which may have a list of their members and their specialties. Note that this may not be a complete listing, as membership in the Arizona Veterinary Medical Association is voluntary.

I need clarification on a statute or administrative rule; can you help me? Where can I get a copy of the Arizona statutes and rules?

Answer

Staff cannot interpret the statutes or administrative rules for you but will try to assist if possible. You may need to consult an attorney. Printer-friendly versions of the Arizona Statutes and Administrative Rules are located on our Statutes and Rules page of this website or you may send a written request with $5.00 to the AzVMEB, 1740 W. Adams Street, Suite 4600, Phoenix, AZ 85007.